Michalís Marketplace A Sears Marketplace Seller -
Hours - Mon-Fri 9am - 5pm Pacific
*PLEASE CALL DURING OUR REGULAR BUSINESS HOURS ONLY
If you cannot reach us during or after our business hours
DO NOT LEAVE MESSAGES ON THE PHONE AS THEY WILL NOT BE RETURNED.
not cancel orders preship at this time, Our goal is to ship orders
as soon as possible so we have set up our system to automatically
process your order as fast as possible. For that reason, once an
order has been submitted, it cannot be canceled.* If an error is
made, we need you to accept the package and request a return
authorization to return the package (if our return policy below
allows) for a refund. Please be sure that you want to make the
purchase before submitting the order. Orders refused at delivery
will be assessed all of the applicable fees including a return fee,
our shipping costs and a 15% restocking fee.
*Under rare circumstances when a cancellation is
requested within 24 hours of ordering, we may be able to cancel.
There is no guarantee a cancellation request will be granted. If a
cancellation request is granted the customer would agree to forfeit
the cost of shipping. A cancellation request should be made to
Freight & Shipping Charge Policy
All items sold have a set shipping charge based on items weight.
Most items ordered from Michalís Marketplace are shipped via UPS.
Please allow 3-10 Business days for your order to be processed and
then for the applicable shipping time.
There will be a Surcharge (based on all applicable charges) to
reroute any package for any reason. These accommodations are not
guaranteed for any shipments but, the company will do what it can to
accommodate such a request.
Furniture and Special delivery items may take additional processing
time. If there is an unexpected delay or if any item is on back
order, we will email you to let you know. Extra heavy items such as
furniture will be shipped via courier, or Truck Freight and may take
some extra time to arrive. Please allow at least 1-2 weeks for all
furniture items to ship. If you ordered two or more items, you may
receive them in multiple boxes on different days, because of varying
item availability and shipping locations.
DO NOT REFUSE PACKAGE ON DELIVERY
refused at delivery will be assessed all of the applicable fees
listed above including the return fee, our shipping costs and up to
a 15% restocking fee.
Our goal is that you're completely satisfied with
your purchase. If you are not satisfied with your product we will
under most circumstances allow the products to be returned. If the
product is being returned for any reason other than exchange or
damaged in transit the customer can be charged up to 15% restocking
fee, plus the original shipping charge will not be refunded.
To return an item you must get a Return Merchandise
Authorization (RMA) from our customer service dept. prior to
returning your item back. Failure to obtain an RMA # will delay or
negate your option to return the items.
Once you receive an RMA all items must be received back within 21
days of receiving your order.
If the item is not received back in the allotted 21
days it will not be eligible for a refund. In such circumstances the
customer will then be responsible to make arrangements to get the
package back or can request that
Michalís Marketplace ship it back at the customers expense to be
billed prior to shipping.
If the package is returned without our issuing of an
RMA or without the RMA # on it, a restocking fee will be applied.
Please note: We do not issue prepaid return labels unless the
item received was not the item ordered. All returns must be in their
original carton with all packing material intact. All returns must
be sent freight prepaid by the customer and insured. If the item is
damaged in transit or DOA an exchange will be made or refund issued.
Replacement products obtained in an exchange
transaction will only be exchanged and are not eligible for a
IMPORTANT Please Note: NON-RETURNABLE ITEMS
1) For all furniture items we will replace any parts that are
damaged but the item may not be returned if you changed your
2) We will not accept returns on Sports related autographed
Memorabilia and Collectables or on any custom made items such as any
customized car mats or childrenís furniture.
3) We will not accept returns on any Shavers, Personal Care
items, Cosmetics or Intimate products that have been opened.
4) We will not accept returns on any Software, Video Games,
iPods, Computer Parts, Laptops or PC's, Electronics, handbags,
jewelry and watches, items that have been opened (box open or
5) We will not accept returns on any Costumes purchased from
Aug. 1 until Oct 30. Also, We will not accept any returns at all for
any Wigs, Makeup, Tights or Shoes that have been worn. Please note
that costume styles can change without notice due to a change in the
manufacturer's production. These changes, no matter how slight, are
beyond our control. We apologize for any inconvenience. As part of
our hassle free return policy you can return any item that doesnít
meet your full satisfaction.
6) Due to safety concerns any item that can contain
fuels (gasoline, kerosene, heating oil ect.) and other hazardous
materials lawn mowers, edgers, fuel filtersÖ cannot be returned.
If there is something wrong with the item, you can simply return
your purchase in its original packaging, with your original
receipt/email confirmation within 10 days from the delivery date.
Failure to act in the prescribed time period will negate customers
option for refund or exchange. All defective items will be repaired,
replaced or refunded at our discretion. You must get an RMA # prior
to returning. See below for info on obtaining RMA#
Delivery and Damaged Shipments
1) Fully inspect all deliveries before signing the receipt even if
you do not plan on opening the carton right away. If you do not call
us within 7 days of receipt of the item to let us know about
shipping damage, we will not be able to refund you. 2) Write down
any visible damage such as box crushed, torn, creased and other
circumstances about the delivery. 3) If you find concealed damage,
save the carton and packaging material. (if you can take a picture
of the damage that would be advised) Call our customer service
department immediately at (949)387.4779.
All orders are shipped using UPS Ground service. Most items are
shipped from our Southern California fulfillment center location.
Some items may ship from our other warehouse locations which are
located throughout the US.
When your order ships you will be notified by email
with your tracking #.
Any delays in shipping are not the responsibility of
Michalís Marketplace once the item leaves one of our warehouses.
RETURN MERCHANDISE AUTHORIZATION Ė RMA
To return a product you must receive a RETURN MERCHANDISE
AUTHORIZATION (RMA). You must apply for a RMA by emailing us at
Please include in your email the name on the order the order # and
the reason for return. Once we receive your RMA request we will
review your request and respond with either an RMA # or we may
request further clarification.
If we are providing a refund for any reason it will typically take
48-72 hours to credit your card back once your returned item is
received back and is determined acceptable. All refunds will be
issued in the same form as the original method of payment.
Once you click buy you agree to our terms and
conditions as laid out on this page.
In the event that a product is mistakenly listed at an incorrect
price, We reserve the right to refuse or cancel any orders placed
for product listed at the incorrect price. We reserve the right to
refuse or cancel any such orders whether or not the order has been
confirmed and your credit card charged. If your credit card has
already been charged for the purchase and your order is cancelled,
We will issue a credit to your credit card account in the amount
that was charged.