Michalís Marketplace
A Sears Marketplace Seller

 

 

CUSTOMER SERVICE
PLEASE CALL DURING OUR REGULAR BUSINESS HOURS ONLY

Hours  - Mon-Fri  9am - 5pm Pacific
PH: 949.716.5310
DO NOT LEAVE MESSAGES ON THE PHONE AS THEY WILL NOT BE RETURNED.
If you cannot reach us during our business hours it means that all reps are busy please try your call back later or email us at
EMAIL:
customerservice@michalsmarketplace.com


COMPANY POLICIES

 

   Thank you for ordering from Michal's Marketplace a Sears Marketplace seller. We appreciate your order very much. We know that you had options and we are truly thankful for your selecting our product(s). We try diligently to get our orders shipped off within 3-5 days of receiving your order from Sears. Once we ship your order you will receive an email from Sears that will let you know that your item has shipped and give you the tracking #. You can then track your packages movements if you wish.

   If for some reason you would like to return your item you will need to follow our company policies as explained on this page. Failure to follow the instructions will potentially negate your ability to return and or get a refund if that is what you are seeking. So, please read the instructions very carefully. Our customer service reps are available to assist you if necessary during our regular business hours. You may email customer service at customerservice@michalsmarketplace.com with any questions you may have 24 hours per day. Your emails will be responded to in order they came in on the next business day if you've contacted us after hours. We do answer the phones during business hours but, we will not return phone messages.

You should understand that our reps are instructed to follow the rules as they are explained below. If you feel that you have some special reason why you should not be held to our company policies you should email us, badgering or raising your voice with our reps will not get any different results with regard to our rules and may in fact disqualify your claim. Please show our representatives respect and they will do the same for you.

Once again thank you very much for your order. We hope you enjoy your item and we hope to serve you again soon.


CANCELLATION POLICY
We do not cancel orders preship at this time, Our goal is to ship orders as soon as possible so we have set up our system to automatically process your order as fast as possible. For that reason, once an order has been submitted, it cannot be canceled. *If an error is made in ordering, we need you to accept the package and request a return authorization to return the package (if our return policy below allows) for a refund. Please be sure that you want to make the purchase before submitting the order.

*Under rare circumstances when a cancellation is requested within 24 hours of ordering, we may be able to cancel. There is no guarantee a cancellation request will be granted. If a cancellation request is granted the customer would agree to forfeit the cost of shipping. A cancellation request should be made to customerservice@michalsmarketplace.com.

DO NOT REFUSE PACKAGE ON DELIVERY
Orders refused at delivery may not be eligible for refund at all. At best they will be assessed all of the applicable fees including, our shipping costs in both directions and up to a 25% restocking fee.
 

RETURN POLICY
Our goal is that you're completely satisfied with your purchase. If you are not satisfied with your product we will under most circumstances allow the products to be returned. If the product is being returned for any reason other than exchange or damaged in transit the customer can be charged up to 25% restocking fee, plus the original shipping charge will not be refunded.

To return an item you must get a Return Merchandise Authorization (RMA) from our customer service dept. prior to returning your item back. Failure to obtain an RMA # will delay or negate your option to return the items. Once you receive an RMA all items must be received back within 21 days of receiving your order. If the item is not received back in the allotted 21 days it will not be eligible for a refund. In such circumstances the customer will then be responsible to make arrangements to get the package back or can request that Michalís Marketplace ship it back at the customers expense to be billed prior to shipping.

If the package is returned without our issuing of an RMA or without the RMA # on it, a restocking fee will be applied. Please note: We do not issue prepaid return labels unless the item received was not the item ordered. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured. If the item is damaged in transit or DOA an exchange will be made or refund issued. Replacement products obtained in an exchange transaction will only be exchanged and are not eligible for a refund.
 

FREIGHT & SHIPPING CHARGE POLICY
All items sold have a set shipping charge based on items weight. Most items ordered from Michalís Marketplace are shipped via UPS. Please allow 3-10 Business days for your order to be processed and then for the applicable shipping time.

There will be a Surcharge (based on all applicable charges) to reroute any package for any reason. These accommodations are not guaranteed for any shipments but, the company will do what it can to accommodate such a request.

Furniture and Special delivery items may take additional processing time. If there is an unexpected delay or if any item is on back order, we will email you to let you know. Extra heavy items such as furniture will be shipped via courier, or Truck Freight and may take some extra time to arrive. Please allow at least 1-2 weeks for all furniture items to ship. If you ordered two or more items, you may receive
them in multiple boxes on different days, because of varying item availability and shipping locations.
 
NON-RETURNABLE ITEMS 
1) For all furniture items we will replace any parts that are damaged but the item may not be returned if you changed your mind.

2) We will not accept returns on Sports related autographed Memorabilia and Collectables or on any custom made items such as any customized car mats or childrenís furniture.

3) We will not accept returns on any Shavers, Personal Care items, Cosmetics, Beauty Products, Wigs/Extensions or Intimate products that have been opened.

4) We will not accept returns on any Software, Video Games, iPods, Computer Parts, Laptops or PC's, Electronics, handbags, jewelry and watches, items that have been opened (box open or plastic removed).

5) We will not accept returns on any Costumes purchased from Aug. 1 until Oct 30. Also, We will not accept any returns at all for any Wigs, Hair Extensions, Makeup, Tights or Shoes that have been opened. Please note that costume styles can change without notice due to a change in the manufacturer's production. These changes, no matter how slight, are beyond our control. We apologize for any inconvenience.

6) We will not accept returns on any type food/grocery, medicine, vitamins, supplements, coffee, tea or perishable items. These items are not returnable whether theyíve been opened or not.

6) Due to safety concerns any item that can contain fuels (gasoline, kerosene, heating oil ect.) and other hazardous materials lawn mowers, edgers, fuel filtersÖ cannot be returned.
 

DEFECTIVE ITEMS - IMPORTANT INFORMATION
All defective items will be repaired, replaced or refunded at our discretion. You must get an RMA # prior to returning.


If there is something wrong with the item, you will contact our customer service department to advise them of the product defect. To be eligible for a replacement or refund you must contact us within 10 days from the delivery date.

If you have a defective item DO NOT DISPOSE OF THE ORIGINAL PACKAGING. Please put the item back in it's original box. Please include all paperwork, instructions etc. that came with the item.

Failure to act in the prescribed time period or follow the above instructions will negate customers option for refund or exchange.

 
 

RETURN MERCHANDISE AUTHORIZATION - RMA
Follow Instructions Below
- Failure to follow instructions for a return can delay or negate the eligibility of a refund.
To return a product you must receive a RETURN MERCHANDISE AUTHORIZATION (RMA). You must apply for a RMA by emailing us at customerservice@michalsmarketplace.com.

1)     DO NOT RETURN ITEMS TO SEARS STORES.

2)     To return an item you must get a Return Merchandise Authorization (RMA) from our customer service dept. prior to returning your item. Email your request for an RMA (Return Merchandise Authorization) to  customerservice@michalsmarketplace.com. If the package is returned without an RMA or without the RMA # on it, it will delay or negate your option to return the items.

3)
    Please put in the Subject line of the email Request for RMA from your name and order #. Eg.   Subject:  Request for RMA from Jon Doe PO #1234567

4)  In body of your email you must explain the reason for your return. If itís damaged* in shipping write down any visible damage such as box crushed, torn, creased and other circumstances about the delivery. If you find concealed damage, save the carton and packaging material. In either case if you can take a picture(s) of the damage and attach that to your email that would be advised. DAMAGED IN SHIPPING* - If you do not contact us within 7 days of receipt of the item to let us know about shipping damage your claim will be ineligible.

5)
     Once we receive your RMA request we will review your request and respond with either an RMA # and a return address or we may request further clarification. You must return the item to the address that you are given in your RMA instructional email. Failure to ship to the proper address will likely negate your request to return your product for refund.

6)
     Once you receive an RMA all items must be received back within 21 days of receiving your order. If the item is not received back in the allotted 21 days it will not be eligible for a refund. In such circumstances the customer will then be responsible to make arrangements to get the package back or can request that Michalís Marketplace ship it back at the customerís expense to be billed prior to shipping.

7)
     We do not issue prepaid return labels unless the item received was not the item ordered or it was damaged in shipping. All returns for reasons other than damage or not functioning properly must be sent freight prepaid by the customer and insured. If your item is damaged in shipping or not functioning properly we will email you back a return label. You will need to take the box with the return label on it to the local UPS location or a UPS store to be shipped back to us.

8)   
All returns must be in their original carton with all packing material intact. Failure to return the package as stated will nullify the possibility to return your product for refund.
 

DELIVERY AND DAMAGED SHIPMENTS
1) Fully inspect all deliveries before signing the receipt even if you do not plan on opening the carton right away. If you do not call us within 7 days of receipt of the item to let us know about shipping damage, we will not be able to refund you.
2) Write down any visible damage such as box crushed, torn, creased and other circumstances about the delivery.
3) If you find concealed damage, save the carton and packaging material. (if you can take a picture of the damage that would be advised)

Call our customer service department immediately at (949)716.5310.
 

SHIPPING
All orders are shipped using UPS Ground service. Most items are shipped from our Laguna Hills, CA fulfillment center location. Some items may ship from our other warehouse/fulfillment locations which are located throughout the US.

When your order ships you will be notified by email with your tracking #.

Any delays in shipping are not the responsibility of Michalís Marketplace once the item leaves one of our warehouses. Our customer service department will help you with lost packages.

 

REFUNDS
If we are providing a refund for any reason it will typically take 48-72 hours to credit your card back once your returned item is received back and is determined acceptable. All refunds will be issued in the same form as the original method of payment.

Once you click buy on Sears.com you agree to our terms and conditions as explained on this page.
 

TYPOGRAPHICAL ERRORS
In the event that a product is mistakenly listed at an incorrect price, We reserve the right to refuse or cancel any orders placed for product listed at the incorrect price. We reserve the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, We will issue a credit to your credit card account in the amount that was charged.

 

 

     

Michal's Marketplace - A Sears Marketplace Seller since 2012