you for ordering from Michal's Marketplace a Sears Marketplace
seller. We appreciate your order very much. We know that you had
options and we are truly thankful for your selecting our product(s).
We try diligently to get our orders shipped off within 3-5 days of
receiving your order from Sears. Once we ship your order you will
receive an email from Sears that will let you know that your item
has shipped and give you the tracking #. You can then track your
packages movements if you wish.
some reason you would like to return your item you will need to
follow our company policies as explained on this page. Failure to
follow the instructions will potentially negate your ability to
return and or get a refund if that is what you are seeking. So,
please read the instructions very carefully. Our customer service
reps are available to assist you if necessary during our regular
business hours. You may email customer service at
with any questions you may have 24 hours per day. Your emails will
be responded to in order they came in on the next business day if
you've contacted us after hours. We do answer the phones during
business hours but, we will not return phone messages.
You should understand that our reps are instructed to
follow the rules as they are explained below. If you feel that you
have some special reason why you should not be held to our company
policies you should email us, badgering or raising your voice with
our reps will not get any different results with regard to our rules
and may in fact disqualify your claim. Please show our
representatives respect and they will do the same for you.
Once again thank you very much for your order. We hope you enjoy
your item and we hope to serve you again soon.
We do not cancel orders preship at this time,
Our goal is to ship orders as soon as possible so we have
set up our system to automatically process your order as
fast as possible. For that reason, once an order has been
submitted, it cannot be canceled. *If an error is made in
ordering, we need you to accept the package and request a
return authorization to return the package (if our return
policy below allows) for a refund. Please be sure that you
want to make the purchase before submitting the order.
*Under rare circumstances when a cancellation
is requested within 24 hours of ordering, we may be able to
cancel. There is no guarantee a cancellation request will be
granted. If a cancellation request is granted the customer
would agree to forfeit the cost of shipping. A cancellation
request should be made to
DO NOT REFUSE
PACKAGE ON DELIVERY
Orders refused at delivery may not be
eligible for refund at all. At best they will be assessed
all of the applicable fees including, our shipping costs in
both directions and up to a 25% restocking fee.
Our goal is that you're completely satisfied
with your purchase. If you are not satisfied with your
product we will under most circumstances allow the products
to be returned. If the product is being returned for any
reason other than exchange or damaged in transit the
customer can be charged up to 25% restocking fee, plus the
original shipping charge will not be refunded.
To return an item you must get a Return
Merchandise Authorization (RMA) from our customer service
dept. prior to returning your item back. Failure to obtain
an RMA # will delay or negate your option to return the
Once you receive an RMA all items must be received back
within 21 days of receiving your order.
If the item is not received back in the
allotted 21 days it will not be eligible for a refund. In
such circumstances the customer will then be responsible to
make arrangements to get the package back or can request
Michalís Marketplace ship it back at the
customers expense to be billed prior to shipping.
If the package is returned without our
issuing of an RMA or without the RMA # on it, a restocking
fee will be applied. Please note: We do not issue
prepaid return labels unless the item received was not the
item ordered. All returns must be in their original carton
with all packing material intact. All returns must be sent
freight prepaid by the customer and insured. If the item is
damaged in transit or DOA an exchange will be made or refund
Replacement products obtained in an exchange
transaction will only be exchanged and are not eligible for
SHIPPING CHARGE POLICY
All items sold have a set shipping charge based on items
weight. Most items ordered from Michalís Marketplace are
shipped via UPS. Please allow 3-10 Business days for your
order to be processed and then for the applicable shipping
There will be a Surcharge (based on all applicable charges)
to reroute any package for any reason. These accommodations
are not guaranteed for any shipments but, the company will
do what it can to accommodate such a request.
Furniture and Special delivery items may take additional
processing time. If there is an unexpected delay or if any
item is on back order, we will email you to let you know.
Extra heavy items such as furniture will be shipped via
courier, or Truck Freight and may take some extra time to
arrive. Please allow at least 1-2 weeks for all furniture
items to ship. If you ordered two or more items, you may
them in multiple boxes on different days, because of varying
item availability and shipping locations.
1) For all furniture items we will replace any parts that
are damaged but the item may not be returned if you
changed your mind.
2) We will not accept returns on Sports related
autographed Memorabilia and Collectables or on any custom
made items such as any customized car mats or childrenís
3) We will not accept returns on any Shavers,
Personal Care items, Cosmetics, Beauty Products,
Wigs/Extensions or Intimate products that have been opened.
4) We will not accept returns on any Software, Video
Games, iPods, Computer Parts, Laptops or PC's, Electronics,
handbags, jewelry and watches, items that have been opened
(box open or plastic removed).
5) We will not accept returns on any Costumes
purchased from Aug. 1 until Oct 30. Also, We will not accept
any returns at all for any Wigs, Hair Extensions, Makeup,
Tights or Shoes that have been opened. Please note that
costume styles can change without notice due to a change in
the manufacturer's production. These changes, no matter how
slight, are beyond our control. We apologize for any
We will not accept returns
on any type food/grocery, medicine, vitamins,
supplements, coffee, tea or perishable items. These items
are not returnable whether theyíve been opened or not.
6) Due to safety concerns any item that can
contain fuels (gasoline, kerosene, heating oil ect.) and
other hazardous materials lawn mowers, edgers, fuel filtersÖ
cannot be returned.
DEFECTIVE ITEMS -
All defective items will be
repaired, replaced or refunded at our discretion. You must
get an RMA # prior to returning.
If there is something wrong with the item,
you will contact our customer service department to advise
them of the product defect. To be eligible for a replacement
or refund you must contact us within 10 days from the
If you have a defective item DO NOT DISPOSE
OF THE ORIGINAL PACKAGING. Please put the item back in it's
original box. Please include all paperwork, instructions
etc. that came with the item.
Failure to act in the prescribed time period or follow the
above instructions will negate customers option for refund
MERCHANDISE AUTHORIZATION - RMA
Follow Instructions Below
- Failure to follow instructions for a
return can delay or negate the eligibility of a refund.
To return a product you must receive a RETURN
MERCHANDISE AUTHORIZATION (RMA). You must apply for a RMA by
emailing us at
1) DO NOT RETURN ITEMS TO SEARS
To return an item you must get a Return
Merchandise Authorization (RMA) from our customer service
dept. prior to returning your item. Email your request for
an RMA (Return Merchandise Authorization) to
firstname.lastname@example.org. If the package
is returned without an RMA or without the RMA # on it, it
will delay or negate your option to return the items.
put in the Subject line of the email Request for RMA from
your name and order #. Eg. Subject: Request for RMA from
Jon Doe PO #1234567
4) In body of your email you must explain the reason
for your return. If itís damaged* in shipping write down any
visible damage such as box crushed, torn, creased and other
circumstances about the delivery. If you find concealed
damage, save the carton and packaging material. In either
case if you can take a picture(s) of the damage and attach
that to your email that would be advised. DAMAGED IN
SHIPPING* - If you do not contact us within 7 days of
receipt of the item to let us know about shipping damage
your claim will be ineligible.
Once we receive your RMA request we will
review your request and respond with either an RMA # and a
return address or we may request further clarification. You
must return the item to the address that you are given in
your RMA instructional email. Failure to ship to the proper
address will likely negate your request to return your
product for refund.
Once you receive an RMA all items must be
received back within 21 days of receiving your order. If
the item is not received back in the allotted 21 days it
will not be eligible for a refund. In such circumstances the
customer will then be responsible to make arrangements to
get the package back or can request that Michalís
Marketplace ship it back at the customerís expense to be
billed prior to shipping.
We do not issue prepaid return labels unless
the item received was not the item ordered or it was damaged
in shipping. All returns for reasons other than damage or
not functioning properly must be sent freight prepaid by the
customer and insured. If your item is damaged in shipping or
not functioning properly we will email you back a return
label. You will need to take the box with the return label
on it to the local UPS location or a UPS store to be shipped
back to us.
All returns must be in their original carton
with all packing material intact. Failure to return the
package as stated will nullify the possibility to return
your product for refund.
1) Fully inspect all deliveries before
signing the receipt even if you do not plan on opening the
carton right away. If you do not call us within 7 days of
receipt of the item to let us know about shipping damage, we
will not be able to refund you.
2) Write down any visible damage such as box crushed, torn,
creased and other circumstances about the delivery.
3) If you find concealed damage, save the carton and
packaging material. (if you can take a picture of the damage
that would be advised)
Call our customer service department
immediately at (949)716.5310.
All orders are shipped using UPS Ground
service. Most items are shipped from our Laguna Hills, CA
fulfillment center location. Some items may ship from our
other warehouse/fulfillment locations which are located
throughout the US.
When your order ships you will be notified by
email with your tracking #.
Any delays in shipping are not the
responsibility of Michalís Marketplace once the item leaves
one of our warehouses. Our customer service department will
help you with lost packages.
If we are providing a refund for any reason
it will typically take 48-72 hours to credit your card back
once your returned item is received back and is determined
acceptable. All refunds will be issued in the same form as
the original method of payment.
Once you click buy on Sears.com you agree to
our terms and conditions as explained on this page.
In the event that a product is mistakenly
listed at an incorrect price, We reserve the right to refuse
or cancel any orders placed for product listed at the
incorrect price. We reserve the right to refuse or cancel
any such orders whether or not the order has been confirmed
and your credit card charged. If your credit card has
already been charged for the purchase and your order is
cancelled, We will issue a credit to your credit card
account in the amount that was charged.